Legal
General Terms and Conditions
Dolphin Wave Media — Damián Drahovský, IČO: 56619928
Introductory Provisions and Definitions
These General Terms and Conditions govern the rights and obligations between the marketing service provider and his client. The provider is Damián Drahovský, with his place of business at Nitrianska Blatnica 345, Slovakia, ID No. (IČO) 56619928, Tax ID No. (DIČ) 1130019154, VAT ID No. SK1130019154, registered in the Trade Register under number 470-24160. The contact email address is info@dolphinwave-media.com and the phone number is +421 915 327 052. The client means a natural or legal person who enters into a contract for the provision of services in the field of online marketing, ad management, or content creation with the provider. These terms are intended primarily for B2B commercial relationships, meaning relationships between business entities.
Ordering Services and Conclusion of Contract
The contractual relationship is established based on a written, email, or oral order from the client and its subsequent confirmation by the provider. The contract may also be concluded by signing a separate document. Each order must contain an exact specification of the requested marketing services, their scope, and the agreed terms of cooperation.
Price of Services and Payment Terms
The price for the provided services is determined individually based on the price offer sent by the provider to the client. The stated price in the price offer is final for the client. The basis for payment is an invoice issued by the provider with a standard maturity period of 14 days from its delivery, unless the contracting parties agree otherwise. In the case of online ad management, the client pays the campaign budget directly to the Meta advertising platform, unless it is explicitly agreed that these costs will be re-invoiced by the provider.
Rights and Obligations of the Contracting Parties
The provider undertakes to provide the agreed services with professional diligence, in accordance with modern marketing standards, and within the agreed deadlines. The client is obliged to provide the provider with full cooperation necessary for the realization of services, which includes, in particular, the timely delivery of access to advertising accounts, graphic assets, logos, and textual information. The provider is not responsible for delays in the performance of services caused by the client's delayed delivery of materials.
Liability and Disclaimer of Warranties
Given the specific nature of marketing services, where the final result depends on changing third-party algorithms, current market behavior, and product competitiveness, the provider does not guarantee an exact financial profit or a specific number of conversions. All provided services, advertising campaigns, settings, and graphic or textual outputs are considered properly delivered, 100% accepted, and unconditionally approved by the client at the moment of their delivery, provision of access, or publication. The provider bears no legal or financial liability for any direct or indirect damages, losses, fines imposed by third parties, or lost profits of the client arising in connection with the execution of campaigns or unexpected changes to the rules of advertising platforms.
Confidentiality and Protection of Know-How
Both contracting parties undertake to maintain strict confidentiality regarding all information they learn in connection with the performance of the contract. This information must not be provided to third parties if it could damage the other party or if it constitutes its trade secret. This obligation continues even after the termination of the contractual relationship.
Termination of Contract
In the case of long-term and regular service management, such as a monthly retainer for ad management, the contract may be terminated by either contracting party. The notice period is set at one month and begins on the first day of the month following the delivery of the written or email notice to the other party.
Final Provisions
Legal relationships that are not explicitly regulated by these business terms are governed by the relevant provisions of the Commercial Code of the Slovak Republic, as amended. The provider reserves the right to change these general terms and conditions. The client will be informed of any changes via email or by publishing the new version directly on the website.